If you have accepted an ACH/Direct Deposit payment and have not received the funds after more than three business days (excluding weekends and holidays), it could mean that your payment has failed, this is often due to an incorrect bank account number entered by either the sender or the recipient during the payment acceptance process.
Next Steps:
- Check for a Failed Payment Notification: You will receive an automated email notification if your payment has failed. This email contains specific instructions on how to correct the banking details and reprocess the payment.
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Contact Support if No Email Received: If you have not received a failed payment email, please submit a support ticket immediately. Our team will investigate the specific cause of the delay and help resolve the issue.
- Ticket Submission Portal: https://support.checkbook.io/hc/en-us