*You can find the payment status in your Checkbook dashboard (recipient and/or sender).
Direct Deposit ACH
Use Case 1 - Elected Direct Deposit ACH
ACH Direct Deposit option was selected by recipient.
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UNPAID |
IN PROCESS |
PAID |
|
Check email was sent but no action has been taken by the recipient. |
Recipient elected direct deposit and entered their bank account information. |
Final status. The payment has been successfully sent to the recipient's bank account. |
Use Case 2 - Direct Deposit ACH
Recipient bank information was included at the time of payment creation by the sender.
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IN PROCESS |
PAID |
|
All necessary information has been included at the time of payment creation. Payment is pending deposit. |
Final status. The payment has been successfully sent to the recipient's bank account. |
Failed Status
Failed ACH payments will result in a notification to both the sender and recipient. In most cases ACH returns are caused by mis-entering or entering the wrong account information. Recipients will be able to submit a new credit destination. Once submitted the payment status will reset to
IN PROCESS and attempt to credit again.
Void Process
Direct Deposit ACH payments can only be voided while IN PROCESS before settlement is run at 2pm and 5pm PST daily. For manual exceptions Checkbook can void payments.
Instant Pay
Use Case 1 - Elected Instant Pay
Instant Pay option was selected by recipient.
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UNPAID |
IN PROCESS* |
PAID |
|
Check email was sent but no action has been taken by the recipient. |
Recipient elected to have funds deposited instantly and entered their debit card information. |
Final status. The payment has been successfully sent to the recipient's debit account. |
Use Case 2 - Direct Deposit Instant Pay
Recipient bank information was included at the time of payment creation.
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IN PROCESS* |
PAID |
|
All necessary information has been included at the time of payment creation. Payment is pending deposit. |
Final status. The payment has been successfully sent to the recipient's debit account. |
*Instant payments are sent instantly and therefore may only be IN PROCESS for a few seconds.
Failed Status
Failed Instant Payments will result in a notification to both the sender and recipient. In most cases Instant Pay returns are caused by mis-entering or entering the wrong card information. Recipients will be able to submit a new card destination. Once submitted the payment will reset to IN PROCESS and attempt to credit again.
Void Process
Due to the nature of Instant Payments, they can not be voided unless the status is UNPAID. For manual exceptions Checkbook can void Instant Payments.
Mailed Checks
Use Case 1 - Elected Mail
Mailed check option was selected by recipient
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UNPAID |
IN PROCESS |
MAILED |
|
Check email was sent but no action has been taken by the recipient. |
Mailed check option was selected by the recipient. The check has been added to the print queue and will be printed in the next batch to be mailed.* |
Final status. The check has been successfully printed and mailed. |
Use Case 2 - Direct Mail
Check was entered as a mailed check i.e. physical address was supplied at the time of check creation as opposed to an email address.
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IN PROCESS |
MAILED |
|
Mailed check option was selected by the recipient. The check will now be printed in the next batch to be mailed. |
Final status. The check has been successfully printed and mailed. |
Void Process
Mailed checks can not be voided from the checkbook dashboard. Payers wishing to void a mailed check must place a stop payment with their bank. For records and reconciliation purposes Checkbook can change the status to VOID upon request.
Printed Checks
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UNPAID |
PRINTED |
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Check email was sent but no action has been taken by the recipient. |
Final status. The recipient selected to print their check and downloaded the print PDF. Print PDF’s can only be viewed 5 times before getting locked. Contact Checkbook to reset counter if necessary. |
Void Process
Printed checks can not be voided from the checkbook dashboard. Payers wishing to void a printed check must place a stop payment with their bank. For records and reconciliation purposes Checkbook can change the status to VOID upon request.