If your digital payment (ACH or Push to Card) could not be completed, don’t worry—resolving it is straightforward. When a payment fails, a credit return transaction notification is automatically generated, detailing the specific return code and reason for the failure. Follow the options below to quickly update your details and receive your funds.
Option 1: Resolve via Credit Return Transaction Notification Email
Step 1: Locate and Open the Notification Email
Check your email inbox for a message titled Credit Return Transaction Notification. This email contains the return code explaining why the original deposit attempt failed.
Step 2: Take Action based on the Email Prompt
- Update Bank/Card Details: Click the link provided in the notification email to update your account or card information and retry the deposit.
- Contact the Payor: If you need further assistance or manual resolution, reach out directly to the payment sender using the contact information in the email.
Below is an example of what the options inside your return notification email will look like:
Option 2: Update Details via Original Payment Email
If you cannot find the return notification email, you can use your original payment notification to update your information.
Step 1: Open Your Original Payment Email
Find the initial email notification sent to you when the payment was first issued.
Step 2: Access Payment Details
Click the link in the email to open your payment details page and update your bank account or card information.
Step 3: Confirm and Resubmit
Verify that all account numbers and routing/card details are accurate before resubmitting the payment deposit.
Proactive Tip: Remove Outdated Bank/Card Details
To prevent future payment delays or failures, we strongly recommend deleting any invalid or outdated bank accounts and cards saved in your Checkbook profile.
You can remove outdated payment methods at any time by visiting your profile settings.