You can track the status of your payments in Checkbook's Dashboard.
Step #1:
Log into your Checkbook account.
Step #2:
Click on Payment history and once there, you can search by email, name, check number or amount. You can also filter by status and also export your payments report.
Statuses defined:
"Unpaid" - Recipient has not yet accepted the Digital Check by selecting a deposit method. The check may be VOIDED while it is in this stage.
"In process" - Recipient has accepted the Digital Check and funds transfer has been initiated. The check may be VOIDED while it is in this stage.
"Void" - The Digital Check has been cancelled by the Sender and no funds have been transferred. Click here for more information.
"Paid" - Check has successfully been processed & the funds have reached the recipient.
"Printed" - The recipient has exercised the "Print & Deposit" option and the check has now acquired the status and risks of a traditional Paper Check.
"Mailed" - The Digital Check has been converted to a Paper Check and sent via USPS. The check has acquired the status and risks of a traditional Paper Check.
"Expired" - The Digital Check has not been exercised for 90 days or for the time period defined by the Sender. It is no longer exercisable.
"Failed" - The Digital Check has failed to pay out. Click here for more information.
"Refunded" - The funds were taken from the Sender's Bank Account but not deposited to the Recipient's Bank Account and, therefore, the funds have been refunded to the Sender.
Senders:
If you're a sender, please contact Checkbook support by going to our Support Portal to find out more about the payment you'd like us to check into for you.
Recipient:
Please reach out to your payment sender as they would be the only ones who can reissue your payment if that is the next step or to inquire about your payment.